Network Operations Center (NOC) Technician

Job description

• Daily preventative maintenance checks and services

• Moves, Adds, Changes, Deletes on systems, application, and infrastructure services

• Patch management and application

• Change Management administration and execution

• Coordinate with Field Service Engineers to resolve issues requiring onsite dispatch

• Help identify recurring performance issues

• Provide performance reporting on covered devices

• Provide NOC Desk Analyst services during schedule gaps

• Work directly with other NOC Analyst 1 and Engineering (Level 3) resources for issue resolution

• Provide direct communication to affected users and companies on outages and maintenance activities

• Maintain detailed notes within PCM systems on all issue resolution activities

• Maintain customer technical information within defined documentation standards

• Obtain/maintain technical/professional certifications applicable to position or as directed

• Manage and maintain monitoring and alerting systems