Network Operations Center (NOC) Technician

Job description

• Daily preventative maintenance checks and services
• Moves, Adds, Changes, Deletes on systems, application, and infrastructure services
• Patch management and application
• Change Management administration and execution
• Coordinate with Field Service Engineers to resolve issues requiring onsite dispatch
• Help identify recurring performance issues
• Provide performance reporting on covered devices
• Provide NOC Desk Analyst services during schedule gaps
• Work directly with other NOC Analyst 1 and Engineering (Level 3) resources for issue resolution
• Provide direct communication to affected users and companies on outages and maintenance activities
• Maintain detailed notes within PCM systems on all issue resolution activities
• Maintain customer technical information within defined documentation standards
• Obtain/maintain technical/professional certifications applicable to position or as directed
• Manage and maintain monitoring and alerting systems