Premiere Customer Service Representative

- Tier II Tech Support

Job description

• Fusebox support client with issues that arise in their credit card processing
• Created tickets for all calls with problem and solution
• Ensured that the Service Level Agreements are followed
• Followed up and ensured that the issue was resolved in a timely manner
• Researched known issues and common methodology for fixing known problems
• Contacted Vendors for support and troubleshooting for clients.

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