Premiere Customer Service Representative 

- Tier II Tech Support

Job description

• Fusebox support client with issues that arise in their credit card processing 

• Created tickets for all calls with problem and solution 

• Ensured that the Service Level Agreements are followed

• Followed up and ensured that the issue was resolved in a timely manner 

• Researched known issues and common methodology for fixing known problems

• Contacted Vendors for support and troubleshooting for clients.

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